789ace Privacy Policy — Your Data, Protected

01 Who We Are

789ace is an online casino and sports betting platform serving adult players across Pakistan. For the purposes of this Privacy Policy, 789ace acts as the data controller in respect of all personal data collected from players who register, log in, deposit, play, or otherwise interact with the 789ace platform.

References to "789ace", "we", "us", or "our" throughout this Privacy Policy refer to the 789ace platform operator. References to "you", "your", or "player" refer to the individual whose personal data is being processed. You can contact our privacy team at any time by emailing [email protected] with the subject line "Privacy Enquiry".

02 Data We Collect

789ace collects the following categories of personal data from Pakistan players, depending on how you interact with the platform:

03 How We Collect Your Data

789ace collects personal data through the following means:

• Direct interactions: Data you provide when registering your 789ace account, completing KYC verification, making a PKR deposit or withdrawal, contacting support, or configuring your account settings.
• Automated technologies: Technical data collected automatically when you access the 789ace platform, including session cookies, device fingerprinting, and server-side logs.
• Third-party payment providers: Financial verification data shared with 789ace by Easypaisa, JazzCash, SadaPay, Raast, or Pakistan banks when you initiate a PKR transaction on the 789ace platform.
• Identity verification partners: Confirmation data returned by KYC verification providers when you submit identity documents for age and identity verification.
• Fraud prevention services: Risk signals and device reputation data provided by fraud detection services to help 789ace identify suspicious account activity.

04 Why We Use Your Personal Data

789ace processes your personal data only for legitimate, clearly defined purposes. The following table summarises how your data is used and why:

05 Legal Basis for Processing

789ace processes your personal data under one or more of the following lawful bases:

• Contract performance: Processing necessary to deliver the 789ace platform services you have signed up for, including account management, game access, and PKR payment processing.
• Legal obligation: Processing required to comply with applicable legal requirements, including age verification, anti-money laundering checks, and responding to lawful regulatory or law enforcement requests.
• Legitimate interests: Processing conducted for 789ace's legitimate business interests, including fraud prevention, platform security, and service analytics — provided these interests are not overridden by your privacy rights.
• Consent: Processing based on your explicit opt-in consent, such as receiving marketing communications from 789ace. You may withdraw consent at any time via your account notification settings.

06 Data Sharing & Third Parties

6.1 Who We Share Data With

789ace does not sell your personal data. We share personal data only with carefully selected categories of third parties, and only to the extent necessary for a specific, documented purpose:

• Payment processors: Easypaisa, JazzCash, SadaPay, Raast, and Pakistan commercial banks — to process your PKR transactions. These providers process your financial data under their own privacy policies as independent data controllers.
• KYC and identity verification providers: Third-party providers who verify your identity documents and age on behalf of 789ace, as required for account security and responsible gaming compliance.
• Fraud detection services: Providers who analyse technical and behavioural signals to help 789ace prevent account fraud and protect PKR transactions.
• Game software providers: Certified game providers whose titles are hosted within the 789ace platform may receive anonymised or pseudonymised session data for game fairness auditing purposes.
• Regulatory and law enforcement authorities: 789ace will disclose player data to competent authorities where required by applicable law, a valid court order, or a regulatory request. We will notify affected players of such disclosures where legally permitted to do so.
• Group companies: 789ace may share data within its corporate group for internal administrative and security purposes, subject to equivalent data protection standards.

6.2 Data Processor Agreements

All third-party service providers who process personal data on behalf of 789ace are bound by written data processing agreements that require them to maintain appropriate technical and organisational security measures, process data only on documented instructions from 789ace, and not engage further sub-processors without prior written authorisation from 789ace.

07 Cookies & Tracking Technologies

789ace uses cookies and similar tracking technologies on the platform to deliver a functional, personalised, and secure experience for Pakistan players. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the 789ace platform to function — including session authentication, security tokens, and login state management. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences on 789ace — such as your account language setting, notification preferences, and responsible gaming limit configurations.
• Analytics cookies: Collect anonymised data about how Pakistan players use the 789ace platform — page load times, navigation patterns, game category engagement — to help us improve the experience over time.
• Security cookies: Support fraud prevention and account security systems by helping 789ace identify unusual login behaviour or device changes.

You may adjust your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in to your 789ace account and access platform features.

08 Data Retention

789ace retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following retention principles apply:

• Active account data: Retained for the lifetime of your 789ace account and for a minimum of 5 years following account closure, in compliance with applicable financial record-keeping requirements.
• PKR transaction records: Financial transaction logs are retained for a minimum of 7 years following each transaction date, consistent with Pakistan financial record-keeping standards.
• KYC and identity verification documents: Retained for the duration of your 789ace account and for at least 5 years after account closure.
• Customer support communications: Retained for 3 years from the date of the most recent interaction in each support thread.
• Marketing consent records: Retained for as long as you remain opted in to marketing communications, plus 2 years from the date of opt-out to evidence compliance.
• Technical logs: Access and security logs are retained for 12 months from generation date unless required for a specific ongoing investigation.

When data is no longer required, 789ace follows documented data destruction procedures to permanently and securely delete or anonymise the relevant records.

09 Data Security

789ace implements technical and organisational security measures proportionate to the sensitivity of the data processed and the risks posed by unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption on all data transmission between player devices and 789ace servers.
• AES-256 encryption at rest for all stored personal and financial data.
• Multi-factor authentication for all internal 789ace staff access to player data systems.
• Role-based access controls ensuring that only authorised personnel can access specific categories of player data.
• Regular third-party penetration testing of the 789ace platform and supporting infrastructure.
• 24/7 automated anomaly detection and security alerting across all 789ace systems.
• Documented incident response procedures with defined notification timelines in the event of a data breach.

10 International Data Transfers

In the course of operating the 789ace platform, personal data collected from Pakistan players may be transferred to and processed in countries outside Pakistan where our data processors, game providers, or infrastructure partners are located. 789ace ensures that any such international transfer of personal data is subject to appropriate safeguards, including:

• Written data processing agreements incorporating standard contractual data protection clauses.
• Transfer only to jurisdictions that maintain adequate data protection standards.
• Technical encryption ensuring data is protected in transit and at rest regardless of processing location.

789ace does not transfer Pakistan player identity documents or Pakistan CNIC data outside of the KYC verification process. Verification is conducted by certified identity verification providers bound by strict data handling agreements.

11 Your Privacy Rights

As a 789ace player based in Pakistan, you hold the following rights in respect of your personal data held by 789ace:

• Right of access: You may request a copy of all personal data 789ace holds about you, free of charge, at any time.
• Right to rectification: If any of your personal data held by 789ace is inaccurate or incomplete, you have the right to request correction. Contact [email protected] with supporting documentation.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data. Note that 789ace may be legally required to retain certain data (financial records, KYC documents) for specified minimum periods even after account closure.
• Right to restriction of processing: You may request that 789ace restricts its processing of your data in certain circumstances — for example, while a rectification request is being reviewed.
• Right to data portability: You may request a copy of the personal data you have provided to 789ace in a structured, machine-readable format for transfer to another service provider.
• Right to object: You may object to 789ace processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to 789ace demonstrating compelling grounds that override your interests.
• Right to withdraw consent: Where 789ace processes your data based on consent (e.g., marketing communications), you may withdraw that consent at any time through your 789ace account notification settings or by contacting support.

To exercise any of these rights, email [email protected] with the subject line "Data Rights Request". 789ace will respond to all verified requests within 30 calendar days. We may need to verify your identity before processing your request to protect against fraudulent access claims.

12 Children's Privacy

789ace is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. All 789ace accounts are subject to mandatory age verification. If we become aware that we have inadvertently collected personal data from a minor, we will immediately delete that data and close the associated account.

13 Third-Party Links

The 789ace platform does not contain links to external third-party websites. In the event that 789ace communications (such as support emails) reference external resources, such links are provided for information only. 789ace is not responsible for the privacy practices or content of any third-party websites or services. Players should review the privacy policy of any third-party service they access independently of 789ace.

14 Updates to This Privacy Policy

789ace reviews this Privacy Policy at least annually and updates it where required to reflect changes in our data processing activities, applicable law, or best practice guidance. Where material changes are made to this Privacy Policy, 789ace will provide advance notice to registered Pakistan players via email or in-platform notification at least 7 days before the changes take effect.

The "Last updated" date at the top of this Privacy Policy indicates when the current version was published. Your continued use of the 789ace platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated version. If you do not agree to the revised Privacy Policy, you should discontinue use of 789ace and request account closure before the effective date.

15 Contact Our Privacy Team

If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a concern about how 789ace handles your personal information, please contact us through the following channels:

• Email: [email protected] — Use subject line "Privacy Enquiry" or "Data Rights Request"
• Live Chat: Available within your 789ace account dashboard — available 24/7 in English
• Response Time: Privacy enquiries are handled within 5 business days. Data rights requests are processed within 30 calendar days of identity verification.

789ace treats all privacy communications with strict confidentiality. Your enquiry will be handled only by authorised members of the 789ace privacy and compliance team. We are committed to resolving all data-related concerns fairly and transparently.